Established by a number of leading financial institutions and associated groups, Credit & Data Bureau operates in Papua New Guinea and Solomon Islands. Information is available to our members through a sophisticated but user friendly software system, accessed through the internet.
Our principal business is the operation of a Credit Bureau database where members can access the credit history and identify details of their customers. The Credit Bureau also assists members with debt collection when defaulting debtors are listed on the Credit Bureau.
We have stringent measures to safeguard the accuracy of information and our members are governed by a Code of Conduct. However we have a Compliance Committee to ensure that the public has a place go to if anyone is not satisfied with the Bureau’s operations. The Compliance Committee is independent of the Credit Bureau and is expected to be chaired by a retired Supreme Court Judge . The other two members will be prominent PNG citizens.
Accuracy of information
Accuracy of information is of extreme importance to our members, borrowers and the Credit Bureau. While the Credit Bureau depends on the information provided by our members, we take all possible measures to ensure that the data we store is accurate. Quality control and safety nets are placed in every stage of our operation. The accuracy of credit information is also dependent on correct information supplied by customers to our members.
Confidentiality of information
While providing a comprehensive database at the fingertips of our members, we are mindful that the data we retain is confidential and personal. We have put in place a highly secured website with the same security setup as those in the e-banking industry. Our users are identified and given a password to allow them access to the information and an audit trail is kept of their access. Through our Code of Conduct, our members are required to obtain authorisation from a consumer before a search is carried out.